Help & Questions

Need help with your KAVE order? Find answers to our most frequently asked questions below.

How long does shipping take?

Processing times may vary depending on the product or collection. Once your order has shipped, you will receive tracking information using the email or phone number provided at checkout.

Please allow additional time during new releases, high-volume periods, holidays, and special promotions.

How can I track my order?

Once your order ships, you will receive a shipping confirmation containing your tracking information.

Please allow time for the carrier to update tracking after your label has been created.

How do I know what size to order?

Please refer to the size chart provided on the product page before ordering.

Fit may vary between KAVE collections and products, so we recommend checking the sizing information for the specific item you’re purchasing.

Can I exchange my order for another size?

Yes. Eligible items may be exchanged within 14 days of delivery, subject to size availability.

Items must be unworn, unwashed, unused, and have all original tags attached.

Please see our Return & Exchange Policy for complete details.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order.

Once an order has entered processing or has shipped, we cannot guarantee that changes or cancellations can be made.

What if I receive the wrong or damaged item?

Please contact us with your order number and clear photos of the item. We’ll review the issue and help get it resolved.

Do you restock sold-out items?

Some KAVE pieces may be restocked, while limited releases may not return.

Follow KAVE on social media and join our community/email list for restock and release announcements.

How should I care for my KAVE clothing?

Always follow the care label included with your garment.

For pieces with specialty graphics, embroidery, hardware, or other detailing, we recommend washing carefully and avoiding excessive heat to help preserve the garment.

Do you ship outside the United States?

Available shipping destinations and rates will be shown at checkout. International customers may also be responsible for applicable customs duties, taxes, or import fees.

Still Need Help?

Contact the KAVE team at kavedivision@gmail.com.

When contacting us about an existing order, please include your order number so we can assist you faster.

KAVE™ — Faith Through Everything.